Blog
Thoughts on operational quality, change, growth and well-being.
Competitiveness 2025 Survey: Continuous Development Is Key – Aiming for Sustainable Competitive Advantage
For most of his investment career, Warren Buffett focused on companies with a sustainable competitive advantage. The rest is history – and in all likelihood, also the future. But how do Finnish companies view competitiveness, and what are their thoughts on its develop
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Harnessing AI to Serve Business Goals in Customer-Centric Service and Sales
How can you ensure an excellent customer experience and continuous learning? In my postscript, I highlight four key functionalities – customer identification, context recognition, rule-based systems, and interaction history memory – which
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Keys to Successful Change: How to Drive Impactful Transformation 🛠️🚀 📊
This article explores how to implement changes effectively. I also discuss the importance of increasing general change readiness – adaptability and agility – in change management, as well as strengthening the focus on preparatory work, which can
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Growth through flexible routines
This post explores the pros and cons of routines and provides tips for creating flexible routines. Flexible routines combine structure and adaptability, enabling both efficiency and creativity.
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Corporate Competitive Advantages 2025 and Operational Quality 🚀
The competitive landscape is constantly shifting, and companies must develop their operations and innovate to stay ahead. Through customer-centric operational quality, businesses can achieve and maintain sustainable competitive advantage by leveraging multiple sources, such as cost
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How to tell when it’s time for change? ✨
The Christmas and New Year period is the perfect time to reflect on the past year and look ahead to the next, helping to update business strategies and objectives. Successes provide motivation, while development needs require attention. Change require
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How to effectively develop operational quality?
How can you achieve the best results in operational quality development? What are your objectives for improving operational quality? Where does the impulse for quality development originate? Is it that final tedious chore that has been lingering on the mandatory agenda
Read →Book recommendations for holistic well-being
Holistic well-being has become a hot topic. It covers physical, mental, and social health. I am highlighting five books that have been significant and inspiring to me, providing tools for well-being k
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How to ensure your development is heading in the right direction? 🔍
Process development emphasises customer-centricity, where customer needs and expectations drive operations. Function-specific processes can lead to sub-optimisation, weakening the whole. Lean thinking helps eliminate waste and ensure,
Read →Calendar management drives goal achievement 🌟
Is your calendar in order – in a way that enables the implementation and development of your key objectives? Are you progressing systematically towards your organisation's and your own goals? Do you schedule key tasks? 📅 In a change project I led,
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Operational Quality and Customer Satisfaction as Growth Accelerators
Operational quality and customer satisfaction are vital for companies and organisations at every stage of their lifecycle, right from the very beginning. They can act as powerful growth accelerators, though their significance and manifestations change
Read →Why continuous improvement is the key to business success?
In today’s world, where change happens faster than ever, the key to business success lies in continuous improvement. Continuous improvement is a core component of operational quality. But what does this mean in practice and why is it so important? 1. Competitiveness
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How do you learn new skills?
My own strongest experiences of learning skills are related to sports, although I have also gained insights from professional life, school, and music. As a young man, I wrestled for a few years and learned the importance of repetition. A movement must be repeated over and over so that it
Read →Reaching Target Audiences: Lessons from Helsinki and Milan
Last summer, we conducted market research in Helsinki and the Milan and Turin regions of Northern Italy to help a design product manufacturer expand. Here, we share our experiences from this process. Market research objectives
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Is operational quality improvement all about efficiency?
During my career and while working on quality and operational excellence programmes at two different companies, I have encountered hesitation stemming from a prevailing perception that operational quality revolves around "old-fashioned" ideas of efficiency, cost reduction, and
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Corporate culture is shaped by action
Corporate culture is a nuanced and living entity that emerges from people's actions and their mutual interaction. In the Startup-ministeriö podcast ”Menestyvän startupin yrityskulttuuri: sen luominen ja sudenkuoppien välttäminen” (A successful startup's culture: its creation and avoiding pitfalls), Jyri Engeström
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Five Tips for Starting Your Operational Excellence Journey
Pursuing operational excellence is a challenging task that requires dedication, clear focus, and long-term commitment. However, when executed correctly, it can transform an organisation into a more efficient entity, improve customer satisfaction, and
Read →Leader, which value drivers guide your decision-making process?
In business decision-making, various value drivers shape a company’s direction and impact its success. These sources of value include shareholder value, customer value, and societal value. Shareholder value is often prioritised
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